What is Business Continuity?

Business continuity is your ability to keep serving customers when something disrupts normal operations — an office closure, a system outage, or a cyber incident.

Why it matters: downtime costs money and trust. Planning ahead means staff can keep working securely from elsewhere.

Practical example: a burst pipe makes the office unusable for a week. Because staff can securely access systems remotely, work continues with minimal disruption.

Getting started: document how key staff would work if the office were unavailable — remote access, devices, and a contact list — and test it once.